Mastaani ("we", "us", "our") operates mastaani.pk, an online store dedicated to handcrafted 925 sterling silver jewelry with GRA-certified lab-grown moissanite diamonds—crafted with intention in Pakistan to empower women to wear their truth. By accessing or using our website, placing an order, or engaging with our services, you agree to these Terms of Service ("Terms"). If you do not agree, please do not use our site or services.

These Terms may be updated from time to time; continued use constitutes acceptance of changes. Last updated: [Insert Date, e.g., February 2026].

1. Eligibility
You must be at least the age of majority in your jurisdiction (18 in Pakistan) or have parental/guardian consent to use our site and make purchases. By using the site, you confirm you meet these requirements.

2. Online Store Terms

• All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order for any reason (e.g., pricing errors, stock issues, suspected fraud).
• Our jewelry is primarily made-to-order: handcrafted uniquely for you, which means production takes time (9–15 business days typical) and pieces are non-mass-produced.
• We use secure payment processors; your card information is encrypted and never stored by us directly.

3. Accuracy of Information
We strive for accurate product descriptions, images, and pricing, but errors may occur. Colors and details may vary slightly due to monitors or natural variations in craftsmanship. Information is for general guidance; consult our team for specifics. We may correct errors or update content without notice.

4. Pricing and Modifications
Prices are in PKR and subject to change without notice. We offer free shipping (national and international) and optional express delivery (additional PKR 5,000 for eligible items). Promotions, discounts (e.g., 10% on debit/credit card payments), or fees may apply—check at checkout. We may modify or discontinue services/products without liability.

5. Products and Services

• Products are handcrafted with premium materials: 925 sterling silver, lab-grown moissanite (GRA-certified, conflict-free), and EternaShield™ coating.
• Lifetime warranty covers manufacturing defects (excludes loss, theft, misuse, or normal wear).
• Made-to-order and custom pieces are final once production begins—subject to our Return and Refund Policy.
• We reserve the right to limit quantities per order/person/household.

6. Billing and Account Information
Provide accurate, current details for orders and accounts. We may refuse orders or require verification. You authorize us (and our processors) to charge your chosen payment method. For COD, advance payment may be required to secure your custom piece.

7. Third-Party Tools and Links
We may provide access to third-party tools (e.g., payment gateways, shipping partners) at your own risk—no warranties or liability from us. External links are for convenience; we are not responsible for their content or practices.

8. User Submissions and Feedback
Any comments, ideas, photos, or feedback you submit may be used by us without restriction, compensation, or obligation to respond. Submissions must not be unlawful, harmful, or infringe rights. We may monitor, edit, or remove content at our discretion.

9. Prohibited Uses
You agree not to: misuse the site, transmit viruses, infringe IP, harass, provide false information, or engage in unlawful activities. Violations may result in immediate termination of access and orders.

10. Disclaimer of Warranties; Limitation of Liability
Our services and products are provided "as is" without warranties of uninterrupted, error-free, or secure use. To the fullest extent permitted by law, we disclaim all warranties (express/implied). We are not liable for indirect, incidental, consequential, or punitive damages arising from use of the site, products, or services—including but not limited to lost profits or data.

11. Indemnification
You agree to indemnify and hold harmless Mastaani, our affiliates, artisans, partners, and team from claims, losses, or damages arising from your breach of these Terms or misuse of the site/services.

12. Severability and Termination
If any provision is invalid, the remainder remains enforceable. We may terminate your access for any reason, without notice.

13. Entire Agreement
These Terms, along with our Privacy Policy, Return and Refund Policy, and other posted policies, form the entire agreement.

14. Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved exclusively in the courts of Pakistan (Karachi jurisdiction preferred).

15. Changes to Terms
We may update these Terms by posting revisions here. Check periodically—your continued use accepts changes.

Contact Us
Questions about these Terms? Reach out:
Email: support@mastaani.pk
Live chat, WhatsApp, or book a virtual appointment on our site.
We're here to help your sparkle shine brighter.