At Mastaani, every piece of jewelry is thoughtfully handcrafted in Pakistan by skilled artisans who take pride in creating something truly unique. We don't mass-produce—we craft made-to-order treasures using 925 sterling silver and conflict-free lab-grown moissanite diamonds, finished with our exclusive EternaShield™ coating for lasting brilliance.

We understand the excitement of receiving your new favorite piece, but true craftsmanship can't be rushed. The time invested ensures every detail is perfect, from design to final polish, so your jewelry arrives as a meaningful expression of your individuality.

Delivery Timeline

• Processing Time: Orders are usually processed within 1-3 business days (Monday–Friday). This includes order confirmation, payment verification, and preparation for crafting.
• Handcrafting / Production Time: Most pieces take 10-12 business days to handcraft, inspect, and prepare for shipping.
  Always check the individual product description for exact crafting time, as some designs (e.g., intricate statement pieces, customizations, or larger orders) may require more time.
• Total Estimated Delivery: From order placement to doorstep, expect 4-6 weeks in most cases. This includes production + secure shipping within Pakistan.
• Express / Urgent Delivery Option: Need it sooner? For eligible items, we offer an express service at an additional PKR 2000 charge.
  - Dispatch within 6-8 working days (after approval).
  - Full payment (item + express fee) required in advance.
  - Availability depends on our current workshop schedule—we'll confirm if we can meet your timeline before proceeding.
  - Contact us via chat or email (support@mastaani.pk) to check eligibility for your order.

Important Notes

• Customized Orders: Personalizations, engravings, or modifications take additional time—please allow extra days and confirm with our team.
• Multiple Items: Orders with several pieces may require more production time to ensure consistent quality across all items.
• Ready-to-Ship Collection: Select items from our Better Basics or ready stock may ship faster (e.g., 2-3 days processing + standard shipping). Check product tags for "Ready to Ship."
• Delays: In rare cases (e.g., high demand, material sourcing, or unforeseen issues), timelines may extend slightly. We'll notify you immediately via email and keep you updated every step.
• Tracking: Once dispatched, you'll receive a tracking number via email/SMS for real-time updates.
• Shipping Partners: We use reliable local couriers for secure, insured delivery within Pakistan. International shipping coming soon—stay tuned!

We believe the wait is part of the story.

Your piece is being crafted with intention, care, and sustainability in mind. Thank you for choosing ethical luxury and supporting Pakistani artisans.

Questions? Our team is here to help—reach out via live chat, WhatsApp, or email. We're excited to bring your sparkle to life!