Frequently Asked Questions

Your Questions, Answered with Care

About Mastaani

Why choose Mastaani?

Because your truth deserves to shine forever. We craft 925 sterling silver jewelry with GRA-certified lab-grown moissanite—brighter, kinder to the planet, and finished with patented EternaShield™ for flawless, tarnish-resistant elegance. Lifetime warranty. Ethical luxury for women who define their own sparkle.
What materials do you use?

Premium 925 sterling silver + conflict-free lab-grown moissanite diamonds. Every stone is GRA certified for exceptional brilliance, cut, and clarity. Eco-conscious choices that outshine without compromise.
Is everything certified?

Yes—independent GRA certification on every moissanite stone guarantees authenticity and superior quality.
What does the lifetime warranty cover?

Our promise: lifetime coverage against manufacturing defects. Your piece stays timeless. Reach out to support@mastaani.pk with details—we're here to keep it perfect. (Doesn't cover loss, theft, or accidental damage.)
How do I care for my jewelry?

Keep it radiant effortlessly: store cool and dry, away from chemicals/perfume/sun. Clean gently with soft cloth + mild soap. EternaShield™ does the heavy lifting—minimal care, maximum glow.

Ordering & Customization

How do I place an order?

Browse our collections (Bestsellers, Signature Solitaire, Hoops & more), choose your piece, add to cart, and checkout. Made-to-order begins the moment you say yes. Need guidance? Chat with Samreen, Khadija, Maria, or book a virtual appointment—we love making it personal.
Can I customize my piece?

Yes, darling—personal touches like sizing or design tweaks are our specialty. Message support@mastaani.pk or WhatsApp us. We'll confirm options and any extra time needed.

Payment

What payment methods do you accept?

Secure debit/credit cards, bank transfers, digital wallets, and COD (with advance—see below). Pay with debit or credit card for an exclusive 10% discount—our little thank-you for choosing the easiest sparkle path.
Do you offer Cash on Delivery (COD)?

Yes, available across Pakistan. We kindly request a small advance payment of PKR 5000 upfront. It secures your custom piece during handcrafting and covers initial material costs—allowing our artisans to focus solely on your order with full dedication. The balance is paid smoothly on delivery. It's all about protecting the magic we create just for you. Questions? We're happy to chat!

Delivery & Shipping

What is the delivery timeline?
  • Processing: 1–3 business days (Mon–Fri).
  • Production: 9–15 business days (check product description—custom or intricate pieces may vary).
  • Total: 4–6 weeks to your door.
    The wait ensures every detail is breathtaking. Ready-to-ship items (Better Basics) arrive faster—2–3 days processing + shipping.
Is shipping free?

Yes—free shipping nationwide in Pakistan and internationally. We cover it so your focus stays on the joy of wearing it.
Do you ship internationally?

We do! Worldwide shipping with the same love and care. It takes a little extra time for secure customs and transit, but your piece arrives safely and stunning. Free shipping applies—tell us your location and let's make it happen!
Do you offer express delivery?

For urgent sparkle: express service on eligible pieces dispatches in 6–8 working days (after approval). Additional PKR 5,000 fee for prioritized crafting and logistics. Full payment (item + fee) upfront—we'll confirm if yours qualifies.
How do I track my order?

Tracking number sent via email/SMS once dispatched. Check the courier site for live updates. No news after 10 business days? Ping support@mastaani.pk.

Returns & Issues

Is my data safe?

Absolutely. We collect only what's needed for your order and experience—never sold or shared without consent. Encrypted payments. Access, update, or delete anytime via support@mastaani.pk.
How do I contact you?

Email support@mastaani.pk, live chat, WhatsApp, or book a virtual appointment. Visit us in Islamabad too. We reply within 1–2 business days—because your questions deserve our full attention.

Privacy & Contact

Is my data safe?

Absolutely. We collect only what's needed for your order and experience—never sold or shared without consent. Encrypted payments. Access, update, or delete anytime via support@mastaani.pk.
How do I contact you?

Email support@mastaani.pk, live chat, WhatsApp, or book a virtual appointment. Visit us in Islamabad too. We reply within 1–2 business days—because your questions deserve our full attention.

Still curious? Reach out, we're excited to help you shine.